Body Balance Therapeutic Massage

Policies

Cancellation Policy

Should you need to cancel, please do so at least 8 hours in advance of your scheduled appointment. If you cancel with less than 8 hours' notice, the credit card on file will be charged a $20 late cancellation fee. A no-show is charged 25% of the session cost plus $20.

We understand that life happens and emergencies come up. Cancellation and no-show fees are reviewed individually, and can be waived or refunded on a case-by-case basis; we'd rather talk with you about your specific situation than apply a blanket rule.

Privacy Policy

We receive, collect, and store any information you enter on our website or provide us in any other way. We also collect the Internet protocol (IP) address used to connect your computer to the Internet; login; email address; password; computer and connection information; and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to individual pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications), payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

SMS Communications: By providing your phone number and consenting during our intake process, you agree to receive text messages from Body Balance Therapeutic Massage regarding appointment reminders, confirmations, scheduling updates, and direct client communications. Message and data rates may apply. Message frequency varies. To opt out of SMS communications at any time, reply STOP to any message you receive from us. For help, reply HELP. You can also opt out by contacting us at booking@bodybalanceTM.com.

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us, such as your name, address, and email address. Your personal data will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services.
  • To provide our Users with ongoing customer assistance and technical support.
  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.
  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which our business partners or we may use to provide and improve our respective services.
  • To comply with any applicable laws and regulations.

Our website and business systems are hosted on Vercel, with client data stored and secured through Supabase. Both providers maintain industry-standard security practices, including encrypted data storage and regular backups.

Payment processing is handled by Stripe. When you make a payment, your payment information is collected and processed directly by Stripe, not stored on our servers. Stripe may collect and use your data in accordance with its own privacy policy, available at stripe.com/privacy. All direct payment gateways offered by Stripe and used by our company adhere to the standards set and managed by the PCI Security Standards Council, a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. We may contact you via email, telephone, text messages, and postal mail for these purposes.

If you don't want us to process your data anymore, please contact us at booking@bodybalanceTM.com or send us mail to: 210 Professional Park Dr. Suite 10, Blacksburg, VA 24060.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so you know what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to access, correct, amend, or delete any personal information we have about you, you are invited to contact us at booking@bodybalanceTM.com or send us mail to: 210 Professional Park Dr. Suite 10, Blacksburg, VA 24060.

Body Balance Therapeutic Massage
210 Professional Park Dr., Suite 10
Blacksburg, VA 24060, USA
(540) 605-8751
booking@bodybalanceTM.com

Refund Policy

Single sessions and consultations follow the Cancellation Policy above. Sessions that are attended as scheduled are not eligible for a refund after the appointment has taken place.

Programsare a bigger commitment, and we want you to feel confident starting one, not locked in. We don't have a blanket refund formula, because we'd rather have a genuine conversation with you about why a program isn't working or why your circumstances have changed than apply a one-size-fits-all rule. If life gets in the way, a documented medical need arises, or a program turns out not to be the right fit after a real effort, reach out and we'll work through it together, case by case.

Our Satisfaction Guarantee:This isn't a guarantee of clinical results, everybody's body responds differently, and we can't promise a specific outcome. What we do guarantee is that you won't feel like a session was a waste of your time or money. If that happens, tell us, and we'll make it right, whether that's a refund or a complimentary session to try again.

Gift certificates are non-refundable, except in extreme circumstances (such as relocating out of state), reviewed case by case.

Notice of Privacy Practices

Effective Date: September 14, 2026

Your Information. Your Rights. Our Responsibilities.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights

You have the right to:

  • Get a copy of your paper or electronic medical record
  • Correct your paper or electronic medical record
  • Request confidential communication
  • Ask us to limit the information we share
  • Get a list of those with whom we've shared your information
  • Get a copy of this privacy notice
  • Choose someone to act for you
  • File a complaint if you believe your privacy rights have been violated

Your Choices

You have some choices in the way that we use and share information, including whether we share it with family and friends, include you in a directory, or use it for marketing or fundraising. In most of these cases, we will follow your instructions unless required by law to do otherwise. We never share information for marketing purposes, sale of your information, or psychotherapy notes without your written permission.

Our Uses and Disclosures

We typically use or share your health information to treat you, run our practice, and bill for your services. We are also allowed or required to share your information in certain other situations, such as public health and safety reporting, workers' compensation claims, responding to court orders or subpoenas, and complying with the law.

To the extent that we have your substance use disorder patient records, subject to 42 CFR Part 2, we will not share that information for investigations or legal proceedings against you without (1) your written consent or (2) a court order and a subpoena.

Our Responsibilities

  • We are required by law to maintain the privacy and security of your protected health information.
  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
  • We must follow the duties and privacy practices described in this notice and give you a copy of it.
  • We will not use or share your information other than as described in this notice unless you tell us we can in writing. If you tell us we can, you may change your mind at any time by letting us know in writing.

Virginia State Law

In addition to your rights under federal law, Virginia state law (Va. Code § 32.1-127.1:03) also recognizes your right of privacy in your health records. Beyond the uses and disclosures described above, we will not redisclose your health information for a different purpose without first obtaining your specific authorization.

Questions or Complaints

If you have questions about this notice, or believe your privacy rights have been violated, contact our Privacy Official:

Carrie Boucher, LMT, Owner & Privacy Official
booking@bodybalanceTM.com
(540) 605-8751

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting hhs.gov/hipaa/filing-a-complaint. We will not retaliate against you for filing a complaint.

For concerns about your care or a massage therapist's professional conduct specifically (separate from a privacy complaint), you may contact the Virginia Board of Nursing, which licenses massage therapists in Virginia: Department of Health Professions, Board of Nursing, 9960 Mayland Drive, Suite 300, Henrico, VA 23233, (804) 367-4515, or visit dhp.virginia.gov to file a complaint.

Changes to This Notice

We can change the terms of this notice, and the changes will apply to all information we already have about you, as well as any information we receive in the future. The current notice will always be available on this page and in our office.

Website Terms of Use

By using this website, you agree to the following terms. If you don't agree, please don't use the site.

Not Medical Advice

The content on this website, including descriptions of conditions, services, and programs, is for general informational purposes only. It is not medical advice, does not create a therapist-client relationship, and should not replace consultation with a qualified healthcare provider. Every individual's situation is different, and outcomes described on this site aren't guaranteed for any specific person.

Acceptable Use

You agree to use this website only for lawful purposes. You may not attempt to gain unauthorized access to any part of the site, interfere with its normal operation, or use automated tools to scrape or copy its content without our written permission.

Intellectual Property

All text, images, and other content on this website belong to Body Balance Therapeutic Massage unless otherwise noted, and may not be copied or reused without our permission.

Third-Party Links and Services

This site links to third-party services, including our booking platform, for scheduling and payments. We aren't responsible for the content, privacy practices, or terms of those third-party services once you leave our site.

Limitation of Liability

This website and its content are provided “as is,” without warranties of any kind. To the fullest extent permitted by law, Body Balance Therapeutic Massage isn't liable for any damages arising from your use of this website.

Governing Law

These terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law principles.

Changes to These Terms

We may update these terms from time to time. Continued use of the website after changes are posted means you accept the updated terms.

Questions

If you have questions about these terms, contact us at booking@bodybalanceTM.com.